The journey
How to welcome one of our puppies.
- 01
First contact
You write us an email or fill in the form. We listen carefully, even if we don't always reply right away: every message deserves time.
- 02
Mutual acquaintance
We go deeper: who you are, how you live, what you seek. We tell you who we are. It's a dialogue, not an interview.
- 03
Application
You fill in the dedicated form. The more you share, the better we can imagine you next to one of our puppies.
- 04
Conversation
When possible by video call or in person. It's the moment when words take shape.
- 05
Affinity assessment
Together we evaluate the litter most suited to you. Sometimes the first isn't the right one: it can be worth waiting.
- 06
Updates
During the puppy's growth you receive photos, videos and stories. You get to know your puppy before you can hold it.
- 07
Placement
The meeting between puppy and family is formalised. We guide you in preparing the home and the first days.
- 08
Documents, delivery and transport
Every puppy reaches its new family with: ❤️ vaccinations completed ❤️ deworming completed ❤️ microchip ❤️ health record booklet ❤️ genealogical and genetic documentation ❤️ Ce.le.ma.sche documentation for joint and dental conditions The documentation is sent for review, when requested, before placement and handed over to the new owner together with the puppy. Even when the family lives far away, we take care of organising the journey, choosing the most suitable solution based on distance: a dedicated relay or the professional TaxiDog service. In the ordinary journey, the placement contribution covers any dedicated relay. Should the TaxiDog service be required, arrangements and cost are agreed separately based on the destination. The costs related to the change of ownership and the issuing of the ENCI pedigree are borne by the new owner.
- 09
Welcome
The day of arrival. And from there onwards, we stay by your side, always.
Beyond the welcome
A lifelong responsibility
Our relationship doesn't end at delivery. We remain a point of reference for the dog's entire life and we ask the family to involve us before any possible transfer or surrender.
We remain available by phone for advice on feeding, settling in and the puppy's daily care and, when needed, we help identify vets, trainers or other professionals.
We also schedule follow-up moments, especially in the first months. We're not an emergency service and we don't replace qualified professionals, but we ask every family to reach out if serious difficulties arise.
If, even years later, keeping the dog is no longer possible, we want to be involved before any abandonment or transfer to third parties, so we can look together for a responsible solution and, if needed, take the dog back into our care.